Dr. Timothy Low is an executive healthcare leader, investor, and regenerative medicine advocate with over 30 years of experience across biopharma, medtech, hospitals, and healthcare innovation in the Asia-Pacific region. His career spans senior medical leadership, hospital transformation, and global healthcare investments.
As CEO of Gleneagles Hospital, he led its transformation into a 6-Star JCI-accredited flagship for Parkway Pantai (IHH). At Farrer Park Hospital, he helped build a next-generation tertiary care ecosystem integrating hospitality, technology, and clinical excellence, achieving over USD100M in revenue and strong operational growth.
Dr. Low also led global healthcare venture investments at Pavilion Capital (Temasek Holdings), backing innovative startups in digital health and AI. Today, he serves as Executive Vice President of Healthcare Services and Board Director at QuikBot Technologies. A recognized industry voice, he continues to speak, mentor, and invest at the intersection of healthcare leadership, longevity science, and innovation.
Manoj Menon is the founder and CEO of Twimbit. Prior to founding Twimbit in 2018, Manoj was a Senior Partner and Asia Pacific Managing Director at Frost & Sullivan. He was a founding member of the team in Asia, joining them in 1996 as an analyst. He went on to help them expand their presence in over 13 countries and become a leading advisory firm in the region. Manoj is passionate about technology, innovation, telecommunications, and customer experience. He defines the research agenda for Twimbit and works with some of the largest companies to help them drive change, integrate technology, and build better experiences for all stakeholders. Manoj has spoken at over 1,000 seminars and private conferences in the last decade across all continents. He has a strong background as a Chartered Financial Analyst (CFA), Bachelor's degree in computer science engineering and a Post-Graduate Diploma in Business Administration.
João Custódio is an accomplished business leader with over 15 years of experience in customer success, sales, and revenue management across the Asia-Pacific, Japan, and China (APJC) regions. As Managing Director of APJC Renewals and Revenue at Cloudflare, João drives customer retention and revenue growth by leading renewals, optimizing customer success strategies, and fostering strong client relationships in the digital security and performance space. He has expanded his expertise to cover key regions, including ASEAN, India, and Korea, focusing on customer satisfaction and business innovation. João also shares his industry insights as a Thinkfluencer at Tigerhall, a mentorship platform bridging the gap between education and real-world success. Previously, he held senior roles at Autodesk and Cisco, where he led sales and subscription renewals initiatives across the APJC region. João holds a Master's in Computer Science from FCUL and executive education in Business Administration from the National University of Singapore.
Prof. Jochen Wirtz is Vice Dean and Professor of Marketing at the National University of Singapore, with 30+ years of experience in services marketing and customer experience. He is co-author of Services Marketing: People, Technology, Strategy and has published 200+ academic papers, books, and industry reports. His work covers service excellence, AI-enabled services, service automation, customer satisfaction engineering, and digital business model innovation. Prof. Wirtz is Founding Director of the UCLA–NUS EMBA programme and advises governments and multinational organisations on service ecosystem design.
Invite Prof. Jochen Wirtz for global business school events, CX leadership conferences, executive education forums, and industry summits.
Amit is an internet product manager by profession and an entrepreneur at heart, passionate about understanding customer needs and delivering simple, technology-driven solutions. With a wealth of experience, he has built and led global cross-functional teams at OLX Autos, OYO Hotels & Homes, Times Internet, and People Interactive. Amit’s unique working philosophy and design practice approach have consistently empowered his design teams, giving them stronger voices and greater influence within organizations. His dedication to product development is driven by a commitment to creating impactful, user-centric solutions that meet the evolving demands of the digital marketplace.
Avi Liran (CSP) is the Global Chief Delighting Officer and a motivational speaker focused on delivering meaningful results for organizations. Known for his embodiment of Contagious Positivity, Avi helps businesses achieve profitability by fostering joy and appreciation in the workplace. His approach centers on transforming business cultures through positive mindsets, which in turn improves performance, employee wellbeing, and customer satisfaction.
Avi has worked with numerous companies, including Fortune 500 firms, guiding them through positive organizational change. His philosophy is straightforward: delight your people, and they will delight your customers. By creating a positive business environment, Avi contributes to the growth and success of organizations globally. Through his engaging speaking style, Avi leads workshops and keynotes that inspire lasting change in organizations, helping them build stronger, more positive workplace cultures.
Gautam Prakash is a technology and business strategy professional with extensive experience aligning IT solutions with business objectives. He has led client engagements focused on translating complex technical concepts into actionable insights for business leaders. Gautam brings hands-on experience across modern frameworks, delivery methodologies, and solution architecture, with a strong track record of stakeholder engagement and partner collaboration. He is known for delivering structured presentations that bridge technical depth with commercial relevance.
Invite Gautam Prakash to speak at enterprise technology forums, digital strategy conferences, partner summits, and professional leadership platforms.
John is an accomplished and results driven Customer Success Executive, with a proven track record of effective leadership across the entire customer journey. Across his roles with organization such as Sitecore, Redhat, and Symantic, John has created and managed high-performing, customer-centric teams spanning diverse markets in the Asia Pacific and Japan regions producing outstanding business outcomes and a significant competitive edge. Recognized in 2021 to 2024 as one of the Global Top 100 Customer Success Strategists, John coaches and mentors in areas of Customer Success, Customer Experience, Customer Support, People Management, Career Development and Change Management
Avi Liran (CSP) is the Global Chief Delighting Officer and a motivational speaker focused on delivering meaningful results for organizations. Known for his embodiment of Contagious Positivity, Avi helps businesses achieve profitability by fostering joy and appreciation in the workplace. His approach centers on transforming business cultures through positive mindsets, which in turn improves performance, employee wellbeing, and customer satisfaction.
Avi has worked with numerous companies, including Fortune 500 firms, guiding them through positive organizational change. His philosophy is straightforward: delight your people, and they will delight your customers. By creating a positive business environment, Avi contributes to the growth and success of organizations globally. Through his engaging speaking style, Avi leads workshops and keynotes that inspire lasting change in organizations, helping them build stronger, more positive workplace cultures.
There are so many enticing Customer Satisfaction speakers just waiting to speak at your next event. Bringing a top speaker or expert to your event can be a game changer. Whether it is inspiring, engaging life stories or driving change within your organisation or institution. Connect with Best Customer Satisfaction speakers & leaders through Singapore Speaker Bureau; a platform where leading organisations partner for their business conferences and events – via keynote presentations, cross-industry interactions, inspirational and leadership sessions.
