Customer Satisfaction Speakers in Singapore

Augustus is a patient, empathetic, and creative service experience advocate with over 25 years of demonstrated history of consistently creating value for hotel guests and service clients. He has also helped coach individuals to improve and develop their professional service skills to serve customers better. He has over 15 years of hospitality training design, development, and delivery competencies in Hospitality Services, Customer Service Experience, and Professional Service Specialist Development. Augustus has been an internship mentor since 2010. Partnered with several service organizations to host students he trained, coached & mentored to establish Service Mindset, identify Strengths & Weaknesses, build Confidence, impart Service Skills, impart F&B, Front Services, & Housekeeping Technical Skills, and map out their Career Path & Progression Plans. In 2018, Augustus designed, developed & delivered the Diploma in Hospitality Management, Touchstone International Institute, and in 2008, he streamlined the TCA consultancy & training process in ISO audit, SDH-Corporate Academy.

Dr. Timothy Low is a distinguished healthcare leader and strategic investor with over three decades of experience spanning biopharma, medtech, and hospital management across Asia. As a physician-turned-CEO, Dr. Low has led transformative initiatives in healthcare innovation, operational excellence, and patient-centered care. He served as CEO of Gleneagles Hospital, where he achieved 6-Star JCI accreditation, and as CEO of Farrer Park Hospital, where he integrated technology and hospitality to create a new model of care. At Pavilion Capital (Temasek Holdings), he drove global healthcare investments in digital health and biotechnology, achieving exceptional returns. Currently Executive Vice President at QuikBot Technologies, he champions advancements in healthcare logistics and automation. An advocate for regenerative medicine and longevity science, Dr. Low is also the author of The Triangulation of Success, inspiring leaders to align purpose, performance, and well-being.

Manoj Menon is the founder and CEO of Twimbit. Prior to founding Twimbit in 2018, Manoj was a Senior Partner and Asia Pacific Managing Director at Frost & Sullivan. He was a founding member of the team in Asia, joining them in 1996 as an analyst. He went on to help them expand their presence in over 13 countries and become a leading advisory firm in the region. Manoj is passionate about technology, innovation, telecommunications, and customer experience. He defines the research agenda for Twimbit and works with some of the largest companies to help them drive change, integrate technology, and build better experiences for all stakeholders. Manoj has spoken at over 1,000 seminars and private conferences in the last decade across all continents. He has a strong background as a Chartered Financial Analyst (CFA), Bachelor's degree in computer science engineering and a Post-Graduate Diploma in Business Administration. 

João Custódio is an accomplished business leader with over 15 years of experience in customer success, sales, and revenue management across the Asia-Pacific, Japan, and China (APJC) regions. As Managing Director of APJC Renewals and Revenue at Cloudflare, João drives customer retention and revenue growth by leading renewals, optimizing customer success strategies, and fostering strong client relationships in the digital security and performance space. He has expanded his expertise to cover key regions, including ASEAN, India, and Korea, focusing on customer satisfaction and business innovation. João also shares his industry insights as a Thinkfluencer at Tigerhall, a mentorship platform bridging the gap between education and real-world success. Previously, he held senior roles at Autodesk and Cisco, where he led sales and subscription renewals initiatives across the APJC region. João holds a Master's in Computer Science from FCUL and executive education in Business Administration from the National University of Singapore.

Prof. Jochen Wirtz is a global authority on services marketing, service excellence, and the digital transformation of customer experience. As Vice Dean and Professor of Marketing at the National University of Singapore, Jochen Wirtz has spent over three decades shaping the science and practice of service management. He is the co-author of Services Marketing: People, Technology, Strategy, one of the world’s leading textbooks, and has published over 200 academic papers, books, and industry reports.

Wirtz’s expertise spans AI-enabled services, service automation, customer satisfaction engineering, and business model innovation in a digital-first world. He frequently advises governments, Fortune 500 companies, and multinational organisations on designing high-performance service ecosystems and leveraging AI to enhance productivity and customer value.

A celebrated educator and thought leader, Prof. Wirtz is also the Founding Director of the UCLA–NUS EMBA programme and a sought-after speaker on service excellence, innovation, and the future of customer experience.

Amit is an internet product manager by profession and an entrepreneur at heart, passionate about understanding customer needs and delivering simple, technology-driven solutions. With a wealth of experience, he has built and led global cross-functional teams at OLX Autos, OYO Hotels & Homes, Times Internet, and People Interactive. Amit’s unique working philosophy and design practice approach have consistently empowered his design teams, giving them stronger voices and greater influence within organizations. His dedication to product development is driven by a commitment to creating impactful, user-centric solutions that meet the evolving demands of the digital marketplace.

Amit brings 15+ years of action packed experience in hospitality across Asia and Africa with Luxury, Upscale, Boutique and Budget brands. Amit brings you the best practices from major global brands and is a certified trainer.

Gautam is a strategic and business-oriented professional with extensive experience in information technologies. Known for his ability to foster productive relationships with partners and customers, he excels at aligning technical solutions with business objectives.  A confident public speaker, Gautam has a proven track record of delivering impactful presentations on complex subjects, translating technical concepts into actionable insights for diverse audiences. His expertise spans modern frameworks, proven methodologies, and best practices, making him adept at driving innovation and implementing effective solutions. With a focus on results and collaboration, Gautam is committed to enabling organizations to thrive in today’s dynamic and technology-driven environment.

John is an accomplished and results driven Customer Success Executive, with a proven track record of effective leadership across the entire customer journey. Across his roles with organization such as Sitecore, Redhat, and Symantic, John has created and managed high-performing, customer-centric teams spanning diverse markets in the Asia Pacific and Japan regions producing outstanding business outcomes and a significant competitive edge. Recognized in 2021 to 2024 as one of the Global Top 100 Customer Success Strategists, John coaches and mentors in areas of Customer Success, Customer Experience, Customer Support, People Management, Career Development and Change Management

Avi Liran (CSP) is the Global Chief Delighting Officer and a motivational speaker focused on delivering meaningful results for organizations. Known for his embodiment of Contagious Positivity, Avi helps businesses achieve profitability by fostering joy and appreciation in the workplace. His approach centers on transforming business cultures through positive mindsets, which in turn improves performance, employee wellbeing, and customer satisfaction.

Avi has worked with numerous companies, including Fortune 500 firms, guiding them through positive organizational change. His philosophy is straightforward: delight your people, and they will delight your customers. By creating a positive business environment, Avi contributes to the growth and success of organizations globally. Through his engaging speaking style, Avi leads workshops and keynotes that inspire lasting change in organizations, helping them build stronger, more positive workplace cultures.